{"id":2080,"date":"2022-01-18T11:40:44","date_gmt":"2022-01-18T04:40:44","guid":{"rendered":"https:\/\/xumishop.vn\/hcct\/?p=2080"},"modified":"2022-01-18T11:52:09","modified_gmt":"2022-01-18T04:52:09","slug":"7-cong-viec-can-lam-cua-le-tan-khach-san-truoc-khi-don-khach","status":"publish","type":"post","link":"https:\/\/emmiekio.com\/7-cong-viec-can-lam-cua-le-tan-khach-san-truoc-khi-don-khach\/","title":{"rendered":"7 c\u00f4ng vi\u1ec7c c\u1ea7n l\u00e0m c\u1ee7a l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n tr\u01b0\u1edbc khi \u0111\u00f3n kh\u00e1ch"},"content":{"rendered":"
\u00a0 \u00a0 \u00a0\u0110\u00f3n kh\u00e1ch v\u00e0 l\u00e0m th\u1ee7 t\u1ee5c check-in\u00a0cho kh\u00e1ch l\u00e0 1 trong nh\u1eefng ph\u1ea7n vi\u1ec7c \u0111\u1ea7u ti\u00ean, quan tr\u1ecdng nh\u1ea5t m\u00e0\u00a0l\u1ec5 t\u00e2n\u00a0kh\u00e1ch s\u1ea1n ph\u1ea3i th\u1ef1c hi\u1ec7n trong ca l\u00e0m vi\u1ec7c. Tuy nhi\u00ean, c\u00f3 th\u1ec3 b\u1ea1n ch\u01b0a bi\u1ebft nh\u01b0ng t\u1ed3n t\u1ea1i nh\u1eefng c\u00f4ng vi\u1ec7c ph\u1ee5 c\u1ea7n chu\u1ea9n b\u1ecb th\u1eadt t\u1ed1t tr\u01b0\u1edbc \u0111\u00f3 \u0111\u1ec3 quy tr\u00ecnh nh\u1eadn ph\u00f2ng c\u1ee7a kh\u00e1ch \u0111\u01b0\u1ee3c nhanh ch\u00f3ng v\u00e0 chuy\u00ean nghi\u1ec7p h\u01a1n. B\u1ea1n c\u00f3 bi\u1ebft nh\u1eefng vi\u1ec7c c\u1ea7n l\u00e0m c\u1ee7a l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n tr\u01b0\u1edbc khi \u0111\u00f3n kh\u00e1ch? Ch\u00fang ta c\u00f9ng\u00a0t\u00ecm hi\u1ec3u th\u1eed xem nh\u00e9!<\/p>\n
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\u00a0 \u00a0 \u00a0Theo b\u1ea1n, nh\u1eefng c\u00f4ng vi\u1ec7c n\u00e0o l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n c\u1ea7n l\u00e0m tr\u01b0\u1edbc khi \u0111\u00f3n kh\u00e1ch? Ki\u1ec3m tra \u0111\u1ec3 n\u1eafm r\u00f5 th\u00f4ng tin c\u1ee7a kh\u00e1ch<\/strong><\/p>\n \u00a0 \u00a0 \u00a0L\u1ec5 t\u00e2n t\u1ed1i thi\u1ec3u ph\u1ea3i n\u1eafm \u0111\u01b0\u1ee3c nh\u1eefng th\u00f4ng tin c\u01a1 b\u1ea3n nh\u01b0 t\u00ean, tu\u1ed5i, n\u01a1i \u0111\u1ebfn, s\u1ed1 ng\u00e0y l\u01b0u tr\u00fa\u2026; l\u01b0u \u00fd nh\u1eefng y\u00eau c\u1ea7u \u0111\u1eb7c bi\u1ec7t (n\u1ebfu c\u00f3) c\u1ee7a kh\u00e1ch. \u0110i\u1ec1u n\u00e0y gi\u00fap vi\u1ec7c \u0111\u1ed1i chi\u1ebfu th\u00f4ng tin \u0111\u01b0\u1ee3c d\u1ec5 d\u00e0ng, giao ti\u1ebfp thu\u1eadn l\u1ee3i, ph\u1ee5c v\u1ee5 chu \u0111\u00e1o v\u00e0 \u0111\u00fang nhu c\u1ea7u; \u0111\u1eb7c bi\u1ec7t, vi\u1ec7c \u0111\u01b0\u1ee3c nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n g\u1ecdi \u0111\u00fang t\u00ean v\u1edbi gi\u1ecdng \u0111i\u1ec7u th\u00e2n thi\u1ec7n v\u00e0 l\u1ecbch s\u1ef1 s\u1ebd t\u1ea1o thi\u1ec7n c\u1ea3m ban \u0111\u1ea7u v\u1edbi du kh\u00e1ch v\u1ec1 s\u1ef1 chuy\u00ean nghi\u1ec7p v\u00e0 t\u1eadn t\u00e2m c\u1ee7a nh\u00e2n vi\u00ean. Ngo\u00e0i ra, c\u0169ng h\u00e3y ki\u1ec3m tra qua l\u1ecbch s\u1eed l\u01b0u tr\u00fa c\u1ee7a du kh\u00e1ch \u0111\u1ec3 xem \u0111\u00f3 c\u00f3 ph\u1ea3i l\u00e0 kh\u00e1ch quen hay kh\u00e1ch \u0111\u00e3 t\u1eebng \u1edf t\u1ea1i kh\u00e1ch s\u1ea1n kh\u00f4ng – l\u01b0u \u00fd nh\u1eefng th\u00f3i quen hay s\u1edf th\u00edch, phong t\u1ee5c t\u1eadp qu\u00e1n c\u1ee7a kh\u00e1ch \u0111\u1ec3 n\u1ed7 l\u1ef1c \u0111\u00e1p \u1ee9ng v\u00e0 ph\u1ee5c v\u1ee5 kh\u00e1ch t\u1ed1t h\u01a1n.<\/p>\n Chu\u1ea9n b\u1ecb h\u1ed3 s\u01a1 \u0111\u0103ng k\u00fd tr\u01b0\u1edbc v\u00e0 ph\u00e2n bu\u1ed3ng d\u1ef1 ki\u1ebfn cho kh\u00e1ch<\/strong><\/p>\n \u00a0 \u00a0 \u00a0\u0110\u00e2y l\u00e0 m\u1ed9t trong nh\u1eefng ph\u1ea7n vi\u1ec7c l\u1ec5 t\u00e2n c\u1ea7n l\u00e0m \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c th\u1ee7 t\u1ee5c check-in \u0111\u01b0\u1ee3c nhanh v\u00e0 ch\u00ednh x\u00e1c. D\u1ef1a tr\u00ean c\u00e1c th\u00f4ng tin c\u00f3 trong phi\u1ebfu \u0111\u1eb7t bu\u1ed3ng do nh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng chuy\u1ec3n sang, danh s\u00e1ch kh\u00e1ch check-in trong ng\u00e0y, nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n th\u1ef1c hi\u1ec7n chu\u1ea9n b\u1ecb h\u1ed3 s\u01a1 \u0111\u0103ng k\u00fd tr\u01b0\u1edbc v\u00e0 ph\u00e2n bu\u1ed3ng d\u1ef1 ki\u1ebfn cho kh\u00e1ch. L\u01b0u \u00fd nh\u1eefng kh\u00e1ch mu\u1ed1n check-in s\u1edbm \u0111\u1ec3 b\u1ed1 tr\u00ed c\u00f4ng vi\u1ec7c cho ph\u00f9 h\u1ee3p.<\/p>\n Chu\u1ea9n b\u1ecb c\u00e1c d\u1ecbch v\u1ee5 \u0111\u01b0a \u0111\u00f3n s\u00e2n bay (n\u1ebfu c\u00f3)<\/strong><\/p>\n \u00a0 \u00a0 \u00a0H\u1ea7u h\u1ebft kh\u00e1ch \u0111\u1eb7t ph\u00f2ng ngo\u1ea1i t\u1ec9nh \u0111\u1ebfn kh\u00e1ch s\u1ea1n qua \u0111\u01b0\u1eddng h\u00e0ng kh\u00f4ng \u0111\u1ec1u c\u00f3 nhu c\u1ea7u \u0111\u01b0a \u0111\u00f3n s\u00e2n bay. \u0110\u00e2y c\u0169ng l\u00e0 m\u1ed9t trong nh\u1eefng d\u1ecbch v\u1ee5 \u0111i k\u00e8m khi\u1ebfn kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng \u1edf m\u1ee9c \u0111\u1ed9 cao v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch s\u1ea1n. Do \u0111\u00f3, nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n v\u00e0 nh\u00e2n vi\u00ean \u0111\u01b0a \u0111\u00f3n c\u1ea7n n\u1eafm \u0111\u01b0\u1ee3c gi\u1edd gi\u1ea5c di chuy\u1ec3n c\u1ee7a kh\u00e1ch, gi\u1edd \u0111\u00e1p chuy\u1ebfn bay \u0111\u1ec3 \u0111\u00f3n kh\u00e1ch \u0111\u00fang gi\u1edd, tr\u00e1nh tr\u01b0\u1eddng h\u1ee3p \u0111\u1ebfn qu\u00e1 s\u1edbm (do chuy\u1ebfn bay b\u1ecb delay) ho\u1eb7c \u0111\u1ebfn qu\u00e1 tr\u1ec5 khi\u1ebfn kh\u00e1ch ph\u1ea3i ch\u1edd \u0111\u1ee3i qu\u00e1 l\u00e2u. Ngo\u00e0i ra, m\u1ed9t s\u1ed1 kh\u00e1ch s\u1ea1n quy m\u00f4 v\u00e0 chuy\u00ean nghi\u1ec7p c\u00f2n m\u1edf th\u00eam d\u1ecbch v\u1ee5 \u0111\u01b0a \u0111\u00f3n kh\u00e1ch di chuy\u1ec3n trong khu\u00f4n vi\u00ean v\u00e0 \u0111\u1ebfn nh\u1eefng \u0111\u1ecba \u0111i\u1ec3m du l\u1ecbch n\u1ed5i ti\u1ebfng \u1edf ph\u1ea1m vi g\u1ea7n b\u1eb1ng xe \u0111i\u1ec7n, cho thu\u00ea xe m\u00e1y, xe \u0111\u1ea1p \u0111\u1ec3 kh\u00e1ch tr\u1ea3i nghi\u1ec7m nh\u1eefng d\u1ecbch v\u1ee5 th\u00fa v\u1ecb nh\u1ea5t.<\/p>\n V\u1ec7 sinh s\u1ea1ch s\u1ebd qu\u1ea7y l\u1ec5 t\u00e2n v\u00e0 khu v\u1ef1c s\u1ea3nh \u0111\u00f3n ti\u1ebfp<\/strong><\/p>\n \u00a0 \u00a0 \u00a0H\u00e3y \u0111\u1ea3m b\u1ea3o m\u1ecdi kh\u00f4ng gian ph\u1ee5c v\u1ee5 trong kh\u00e1ch s\u1ea1n \u0111\u1ec1u \u0111\u01b0\u1ee3c v\u1ec7 sinh s\u1ea1ch s\u1ebd v\u00e0 ng\u0103n n\u1eafp nh\u1ea5t. Qu\u1ea7y l\u1ec5 t\u00e2n v\u00e0 khu v\u1ef1c s\u1ea3nh l\u1ea1i c\u00e0ng ph\u1ea3i ch\u00fa tr\u1ecdng \u0111i\u1ec1u n\u00e0y. B\u1edfi, \u0111\u00f3 s\u1ebd l\u00e0 n\u01a1i \u0111\u1ea7u ti\u00ean m\u00e0 du kh\u00e1ch ti\u1ebfp x\u00fac v\u00e0 n\u00e1n l\u1ea1i \u0111\u1ec3 ho\u00e0n t\u1ea5t c\u00e1c th\u1ee7 t\u1ee5c c\u1ea7n thi\u1ebft tr\u01b0\u1edbc khi nh\u1eadn ph\u00f2ng v\u00e0 s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 t\u1ea1i kh\u00e1ch s\u1ea1n. \u0110\u1eebng \u0111\u1ec3 m\u00f9i h\u00f4i, r\u00e1c b\u1ea9n hay gi\u1ea5y t\u1edd b\u1eeba b\u1ed9n khi\u1ebfn kh\u00e1ch kh\u00f3 ch\u1ecbu v\u00e0 l\u00e0m m\u1ea5t \u0111i h\u00ecnh \u1ea3nh \u0111\u1eb9p c\u1ee7a kh\u00e1ch s\u1ea1n trong m\u1eaft kh\u00e1ch thu\u00ea. T\u1ef1 \u00fd th\u1ee9c d\u1ecdn d\u1eb9p v\u00e0 ph\u1ed1i h\u1ee3p nh\u1ecbp nh\u00e0ng v\u1edbi b\u1ed9 ph\u1eadn bu\u1ed3ng ph\u00f2ng, nh\u00e2n vi\u00ean v\u1ec7 sinh c\u00f4ng c\u1ed9ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o v\u1ec7 sinh tr\u01b0\u1edbc khi \u0111\u00f3n kh\u00e1ch, l\u01b0u \u00fd th\u00eam t\u1ea1i c\u00e1c v\u1ecb tr\u00ed kh\u00e1c nh\u01b0 c\u1ea7u thang, thang m\u00e1y, gh\u1ebf ng\u1ed3i ch\u1edd\u2026<\/p>\n Li\u00ean h\u1ec7 v\u1edbi Housekeeping \u0111\u1ec3 ch\u1eafc ch\u1eafn ph\u00f2ng s\u1eb5n s\u00e0ng ph\u1ee5c v\u1ee5<\/strong><\/p>\n \u00a0 \u00a0 \u00a0\u0110\u00f3 l\u00e0 \u0111i\u1ec1u b\u1eaft bu\u1ed9c c\u1ea7n l\u00e0m \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o kh\u00e1ch kh\u00f4ng ph\u1ea3i ch\u1edd \u0111\u1ee3i d\u00f9 \u0111\u00e3 \u0111\u1ebfn gi\u1edd check-in theo quy \u0111\u1ecbnh. Li\u00ean h\u1ec7 v\u1edbi Housekeeping \u0111\u1ec3 ch\u1eafc ch\u1eafn ph\u00f2ng \u0111\u00e3 \u0111\u01b0\u1ee3c d\u1ecdn s\u1ea1ch, \u0111\u01b0\u1ee3c b\u00e0y tr\u00ed ng\u0103n n\u1eafp \u0111\u00fang chu\u1ea9n quy \u0111\u1ecbnh c\u1ee7a kh\u00e1ch s\u1ea1n. Vi\u1ec7c t\u1ea1o \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 kh\u00e1ch \u0111\u01b0\u1ee3c check-in nh\u1eadn ph\u00f2ng ngay khi v\u1eeba \u0111\u1ebfn, \u0111\u1ec3 h\u1ecd l\u00ean ph\u00f2ng v\u00e0 t\u1eafm r\u1eeda, ngh\u1ec9 ng\u01a1i s\u1ebd khi\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch s\u1ea1n \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao trong m\u1eaft du kh\u00e1ch.<\/p>\n Li\u00ean h\u1ec7 v\u1edbi Waiter\/ Waitress \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o chu\u1ea9n b\u1ecb xong welcome drink ph\u1ee5c v\u1ee5 kh\u00e1ch<\/strong><\/p>\n \u00a0 \u00a0 \u00a0H\u1ea7u h\u1ebft kh\u00e1ch s\u1ea1n t\u1eeb 3 sao tr\u1edf l\u00ean \u0111\u1ec1u ph\u1ee5c v\u1ee5 welcome drinks \u0111\u1ec3 ch\u00e0o m\u1eebng kh\u00e1ch \u0111\u1ebfn l\u01b0u tr\u00fa t\u1ea1i kh\u00e1ch s\u1ea1n. Sau m\u1ed9t chuy\u1ebfn di chuy\u1ec3n xa, vi\u1ec7c \u0111\u01b0\u1ee3c ch\u00e0o \u0111\u00f3n n\u1ed3ng h\u1eadu b\u1edfi s\u1ef1 t\u1eadn t\u00ecnh c\u1ee7a nh\u00e2n vi\u00ean, kh\u00f4ng gian tho\u00e1ng, s\u1ea1ch c\u00f9ng ly n\u01b0\u1edbc m\u00e1t s\u1ebd gi\u00fap t\u00e2m tr\u1ea1ng c\u1ee7a du kh\u00e1ch c\u1ef1c k\u1ef3 t\u1ed1t, khi\u1ebfn h\u1ecd nhanh ch\u00f3ng v\u00e0 d\u1ec5 d\u00e0ng h\u01a1n trong vi\u1ec7c \u0111\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5.<\/p>\n <\/p>\n Kh\u00e1ch s\u1ebd vui v\u1ebb v\u00e0 h\u00e0o ph\u00f3ng h\u01a1n khi \u0111\u01b0\u1ee3c \u0111\u00f3n ti\u1ebfp b\u1edfi \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean th\u00e2n thi\u1ec7n, l\u1ecbch s\u1ef1 v\u00e0 chuy\u00ean nghi\u1ec7p<\/em><\/p>\n Gi\u1eef t\u00e2m l\u00ed tho\u1ea3i m\u00e1i, t\u1ef1 tin \u0111\u1ec3 \u0111\u00f3n kh\u00e1ch<\/strong><\/p>\n \u00a0 \u00a0 \u00a0\u0110\u1ed9i ng\u0169 nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n \u0111\u01b0\u1ee3c v\u00ed nh\u01b0 \u201cb\u1ed9 m\u1eb7t\u201d c\u1ee7a kh\u00e1ch s\u1ea1n. M\u1ed9t nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n ni\u1ec1m n\u1edf, th\u00e2n thi\u1ec7n v\u1edbi n\u1ee5 c\u01b0\u1eddi t\u01b0\u01a1i tr\u00ean m\u00f4i, giao ti\u1ebfp nh\u1eb9 nh\u00e0ng, l\u1ecbch s\u1ef1, c\u1eed ch\u1ec9 \u0111i\u1ec1m \u0111\u1ea1m, linh ho\u1ea1t, s\u1eed d\u1ee5ng ngo\u1ea1i ng\u1eef l\u01b0u lo\u00e1t\u2026 s\u1ebd l\u00e0 nh\u1eefng \u0111i\u1ec3m c\u1ed9ng l\u1edbn v\u1edbi du kh\u00e1ch ngay t\u1eeb l\u00fac check-in v\u00e0 trong su\u1ed1t th\u1eddi gian l\u01b0u tr\u00fa t\u1ea1i kh\u00e1ch s\u1ea1n.<\/p>\n \u00a0 \u00a0 \u00a0Tr\u00ean \u0111\u00e2y l\u00e0 7 c\u00f4ng vi\u1ec7c chi ti\u1ebft l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n c\u1ea7n l\u00e0m tr\u01b0\u1edbc khi \u0111\u00f3n kh\u00e1ch. Tham kh\u1ea3o nhi\u1ec1u ki\u1ebfn th\u1ee9c chuy\u00ean ng\u00e0nh – k\u1ef9 n\u0103ng nghi\u1ec7p v\u1ee5, h\u1ecdc h\u1ecfi v\u00e0 t\u1ef1 r\u00e8n luy\u1ec7n m\u1ed7i ng\u00e0y \u0111\u1ec3 ho\u00e0n thi\u1ec7n h\u01a1n l\u00e0 \u0111i\u1ec1u m\u1ecdi l\u1ec5 t\u00e2n c\u1ea7n \u00fd th\u1ee9c th\u1ef1c hi\u1ec7n, l\u00e0m ti\u1ec1n \u0111\u1ec1 th\u0103ng ti\u1ebfn l\u00ean nh\u1eefng v\u1ecb tr\u00ed cao h\u01a1n c\u1ee7a c\u1ea5p qu\u1ea3n l\u00fd.<\/p>\n \u00a0Ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n: \u0110\u1ed7 Th\u1ecb Ng\u00e2n \u2013 Gi\u1ea3ng vi\u00ean khoa Kh\u00e1ch s\u1ea1n du l\u1ecbch<\/p>\n Ngu\u1ed3n tin: emmiekio.com<\/p>\n","protected":false},"excerpt":{"rendered":" \u00a0 \u00a0 \u00a0\u0110\u00f3n kh\u00e1ch v\u00e0 l\u00e0m th\u1ee7 t\u1ee5c check-in\u00a0cho kh\u00e1ch l\u00e0 1 trong nh\u1eefng ph\u1ea7n vi\u1ec7c \u0111\u1ea7u ti\u00ean, quan tr\u1ecdng nh\u1ea5t m\u00e0\u00a0l\u1ec5 t\u00e2n\u00a0kh\u00e1ch s\u1ea1n ph\u1ea3i th\u1ef1c hi\u1ec7n trong ca l\u00e0m […]\n","protected":false},"author":3,"featured_media":2081,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[74],"tags":[],"class_list":["post-2080","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-khoa-khach-san-du-lich"],"_links":{"self":[{"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/posts\/2080"}],"collection":[{"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/comments?post=2080"}],"version-history":[{"count":1,"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/posts\/2080\/revisions"}],"predecessor-version":[{"id":2084,"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/posts\/2080\/revisions\/2084"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/media\/2081"}],"wp:attachment":[{"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/media?parent=2080"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/categories?post=2080"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/tags?post=2080"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n<\/em>\u00a0 \u00a0 \u00a0D\u01b0\u1edbi \u0111\u00e2y l\u00e0 7 c\u00f4ng vi\u1ec7c l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n c\u1ea7n thi\u1ebft ph\u1ea3i th\u1ef1c hi\u1ec7n v\u00e0 \u0111\u1ea3m b\u1ea3o ho\u00e0n th\u00e0nh tr\u01b0\u1edbc khi \u0111\u00f3n kh\u00e1ch \u2013 t\u1ea1o \u1ea5n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean t\u1ed1t \u0111\u1eb9p v\u1edbi kh\u00e1ch v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch s\u1ea1n:<\/p>\n