{"id":6032,"date":"2023-02-21T08:54:18","date_gmt":"2023-02-21T01:54:18","guid":{"rendered":"https:\/\/emmiekio.com\/?p=6032"},"modified":"2023-02-21T08:54:18","modified_gmt":"2023-02-21T01:54:18","slug":"nhan-vien-cham-soc-khach-hang-bi-mat-viec-lam-vi-chatgpt","status":"publish","type":"post","link":"https:\/\/emmiekio.com\/nhan-vien-cham-soc-khach-hang-bi-mat-viec-lam-vi-chatgpt\/","title":{"rendered":"Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u1ecb m\u1ea5t vi\u1ec7c l\u00e0m v\u00ec ChatGPT?"},"content":{"rendered":"

V\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd c\u1ee7a Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o AI, trong \u0111\u00f3 c\u00f3 ChatGPT, nhi\u1ec1u DN cho bi\u1ebft s\u1ebd s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng n\u00e0y v\u00e0o v\u1ecb tr\u00ed c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, tuy\u1ec3n d\u1ee5ng nh\u00e2n s\u1ef1\u2026<\/p>\n

Doanh nghi\u1ec7p \u1ee9ng d\u1ee5ng ChatGPT \u0111\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/p>\n

Nhi\u1ec1u DN \u0111ang h\u00e0o h\u1ee9ng v\u1edbi s\u1ef1 ra \u0111\u1eddi c\u1ee7a ChatGPT b\u1edfi \u1ee9ng d\u1ee5ng n\u00e0y tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi m\u1ed9t c\u00e1ch m\u1ea1ch l\u1ea1c, ch\u1ec9n chu nh\u01b0 ng\u01b0\u1eddi th\u1eadt. C\u00f3 th\u1ec3 t\u1ea5t c\u1ea3 c\u00e1c v\u1ecb tr\u00ed c\u00f4ng vi\u1ec7c \u0111\u1ec1u \u1ee9ng d\u1ee5ng \u0111\u01b0\u1ee3c ChatGPT nh\u01b0ng \u1edf m\u1ee9c \u0111\u1ed9 kh\u00e1c nhau. Chia s\u1ebb v\u1ec1 vi\u1ec7c s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng ChatGPT thay th\u1ebf cho ng\u01b0\u1eddi lao \u0111\u1ed9ng, Tr\u01b0\u1edfng ph\u00f2ng H\u00e0nh ch\u00ednh nh\u00e2n s\u1ef1 C\u00f4ng ty TNHH \u0110\u1ea7u t\u01b0 v\u00e0 Th\u01b0\u01a1ng m\u1ea1i xu\u1ea5t nh\u1eadp kh\u1ea9u Nam Khang cho bi\u1ebft, c\u00f4ng ty \u0111ang nghi\u00ean c\u1ee9u \u0111\u1ec3 \u1ee9ng d\u1ee5ng. N\u1ebfu ChatGPT ph\u00e1t tri\u1ec3n th\u00ec v\u1ecb tr\u00ed nh\u00e2n vi\u00ean Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng c\u1ea7n n\u1eefa. V\u00ec s\u1eafp t\u1edbi, c\u00f4ng ty h\u01b0\u1edbng t\u1edbi qu\u1ea3n l\u00fd b\u1eb1ng ph\u1ea7n m\u1ec1m v\u00e0 nh\u00e2n s\u1ef1 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00f4ng c\u1ea7n nhi\u1ec1u; m\u00e0 ch\u1ee7 y\u1ebfu s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 \u0111\u1ec3 tr\u1ea3i nghi\u1ec7m v\u1edbi kh\u00e1ch h\u00e0ng. Nh\u01b0 v\u1eady, c\u00f4ng ty s\u1ebd gi\u1ea3m b\u1edbt nh\u00e2n s\u1ef1 v\u1ecb tr\u00ed ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 gi\u1ea3m thi\u1ec3u chi ph\u00ed. Ch\u00fang t\u00f4i \u0111ang th\u1eed nghi\u1ec7m \u00e1p d\u1ee5ng ph\u1ea7n m\u1ec1m b\u00e1n h\u00e0ng v\u1edbi kho v\u1eadn chuy\u1ec3n.<\/p>\n

\"V\u1edbi
V\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o AI, trong \u0111\u00f3 c\u00f3 ChatGPT, nhi\u1ec1u doanh nghi\u1ec7p cho bi\u1ebft s\u1ebd s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng n\u00e0y v\u00e0o v\u1ecb tr\u00ed c\u00f4ng vi\u1ec7c Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. \u1ea2nh minh h\u1ecda: Ph\u1ea1m H\u00f9ng.<\/figcaption><\/figure>\n

S\u1ef1 ra \u0111\u1eddi c\u1ee7a Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o AI gi\u00fap c\u00e1c DN ho\u00e0n to\u00e0n \u00e1p d\u1ee5ng v\u00e0o vi\u1ec7c tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng. C\u00f4ng ty CP D\u1ecbch v\u1ee5 K\u1ef9 thu\u1eadt Mobiphone \u0111ang \u1ee9ng d\u1ee5ng ph\u1ea7n m\u1ec1m Chatbox \u0111\u1ec3 tr\u1ea3 l\u1eddi nh\u1eefng c\u00e2u h\u1ecfi \u0111\u01a1n gi\u1ea3n m\u00e0 kh\u00e1ch h\u00e0ng th\u01b0\u1eddng xuy\u00ean g\u1eedi t\u1edbi nh\u01b0 t\u00e0i kho\u1ea3n bao nhi\u00eau, \u0111ang s\u1eed d\u1ee5ng g\u00f3i g\u00ec\u2026 B\u00e0 Luy\u1ec7n Di\u1ec7u Linh l\u00e0 nh\u00e2n vi\u00ean Ph\u00f2ng D\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a C\u00f4ng ty CP D\u1ecbch v\u1ee5 K\u1ef9 thu\u1eadt Mobiphone chi nh\u00e1nh H\u00e0 N\u1ed9i cho bi\u1ebft: Hi\u1ec7n t\u1ea1i c\u00f4ng ty s\u1eed d\u1ee5ng Chatbox \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 nhi\u1ec1u s\u1ef1 l\u1ef1a ch\u1ecdn h\u01a1n. C\u00f2n v\u1ec1 ChatGPT m\u1edbi xu\u1ea5t hi\u1ec7n c\u00f3 nh\u1eefng \u01b0u \u0111i\u1ec3m nh\u01b0ng v\u00ec ch\u01b0a ch\u00ednh th\u1ed1ng n\u00ean c\u00f4ng ty \u0111ang t\u00ecm hi\u1ec3u.<\/p>\n

Kh\u00f4ng ch\u1ec9 \u1edf v\u1ecb tr\u00ed Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng m\u00e0 m\u1ea3ng tuy\u1ec3n d\u1ee5ng nh\u00e2n s\u1ef1 ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 \u1ee9ng d\u1ee5ng ChatGPT. Theo \u00f4ng Nguy\u1ec5n V\u0103n Tam l\u00e0 chuy\u00ean vi\u00ean \u0111\u00e0o t\u1ea1o C\u00f4ng ty TNHH Xu\u1ea5t nh\u1eadp kh\u1ea9u v\u00e0 D\u1ecbch v\u1ee5 Anh Minh, DN c\u00f3 th\u1ec3 \u1ee9ng d\u1ee5ng ChatGPT v\u00e0o m\u1ea3ng tuy\u1ec3n d\u1ee5ng nh\u00e2n s\u1ef1. V\u00ed d\u1ee5, m\u1ed7i bu\u1ed5i t\u1ed1i ch\u00fang t\u00f4i c\u00f3 th\u1ec3 tr\u1ea3 l\u1eddi h\u00e0ng tr\u0103m \u1ee9ng vi\u00ean v\u1edbi nh\u1eefng c\u00e2u h\u1ecfi v\u1ec1 l\u01b0\u01a1ng th\u00e1ng th\u1ebf n\u00e0o, ch\u1ebf \u0111\u1ed9 th\u01b0\u1edfng ra sao, c\u00f4ng vi\u1ec7c c\u1ee5 th\u1ec3 l\u00e0 g\u00ec, \u0111\u1ecba \u0111i\u1ec3m nh\u00e0 h\u00e0ng \u1edf \u0111\u00e2u… Ch\u00fang t\u00f4i s\u1ebd so\u1ea1n th\u1ea3o nh\u1eefng c\u00e2u tr\u1ea3 l\u1eddi \u0111\u00f3 r\u1ed3i d\u00f9ng \u1ee9ng d\u1ee5ng ChatGPT \u0111\u1ec3 n\u00f3 t\u1ef1 \u0111\u1ed9ng tr\u1ea3 l\u1eddi thay cho nh\u00e2n vi\u00ean ph\u1ea3i tr\u1ef1c m\u00e1y t\u00ednh c\u1ea3 ng\u00e0y l\u1eabn \u0111\u00eam. \u00d4ng Nguy\u1ec5n V\u0103n Tam c\u0169ng cho bi\u1ebft, hi\u1ec7n nay m\u1ed9t DN chuy\u00ean v\u1ec1 marketing \u0111\u00e3 s\u1eed d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o AI \u0111\u1ec3 tr\u1ea3 l\u1eddi tin nh\u1eafn t\u1ef1 \u0111\u1ed9ng c\u1ee7a nhi\u1ec1u kh\u00e1ch h\u00e0ng, mang l\u1ea1i hi\u1ec7u qu\u1ea3 v\u00e0 gi\u1ea3m \u0111\u01b0\u1ee3c ti\u1ec1n l\u01b0\u01a1ng tr\u1ea3 l\u01b0\u01a1ng cho ng\u01b0\u1eddi lao \u0111\u1ed9ng.<\/p>\n

Ng\u01b0\u1eddi lao \u0111\u1ed9ng ph\u1ea3i bi\u1ebft n\u1eafm b\u1eaft xu h\u01b0\u1edbng m\u1edbi<\/strong><\/p>\n

Th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed \u0111\u01b0\u1ee3c cho l\u00e0 ng\u00e0nh \u1ee9ng d\u1ee5ng ChatGPT kh\u00e1 cao, b\u1edfi n\u00f3 s\u1ebd gi\u00fap \u0111\u1ee1 ph\u1ea7n n\u00e0o cho DN trong vi\u1ec7c gi\u1ea3m b\u1edbt nh\u00e2n s\u1ef1; m\u00e0 vi\u1ec7c \u0111\u1ea7u t\u01b0 kh\u00e1 r\u1ebb so v\u1edbi vi\u1ec7c tr\u1ea3 l\u01b0\u01a1ng nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c. V\u00ec th\u1ebf nh\u1eefng ng\u01b0\u1eddi l\u00e0m \u1edf v\u1ecb tr\u00ed ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng lo l\u1eafng cho c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh. \u201cCh\u00fang t\u00f4i r\u1ea5t lo l\u1eafng nh\u01b0ng \u0111\u1eb7t ra m\u1ee5c ti\u00eau cho b\u1ea3n th\u00e2n l\u00e0 ph\u1ea3i gi\u1ecfi m\u1ed9t c\u00e1i g\u00ec \u0111\u00f3 v\u01b0\u1ee3t b\u1eadc \u0111\u1ec3 kh\u00f4ng c\u1ea7n d\u00f9ng \u0111\u1ebfn ChatGPT thay th\u1ebf con ng\u01b0\u1eddi\u201d \u2013 ch\u1ecb D\u01b0\u01a1ng Th\u1ecb Ng\u1ecdc \u00c1nh l\u00e0 nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng cho m\u1ed9t DN t\u1ea1i H\u00e0 N\u1ed9i cho hay.<\/p>\n

Kh\u00f4ng ch\u1ec9 v\u1ecb tr\u00ed ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng m\u00e0 nh\u1eefng c\u00f4ng vi\u1ec7c ph\u1ed5 th\u00f4ng kh\u00e1c nh\u01b0 tr\u1ea3 l\u1eddi tin nh\u1eafn tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng m\u1ea1ng x\u00e3 h\u1ed9i s\u1ebd \u0111\u01b0\u1ee3c c\u00e1c DN, \u0111\u01a1n v\u1ecb \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o AI; \u0111\u1ed3ng ngh\u0129a v\u1edbi s\u1ed1 nh\u00e2n s\u1ef1 s\u1ebd gi\u1ea3m \u0111i. V\u1eady nh\u1eefng nh\u00e2n s\u1ef1 l\u00e0m vi\u1ec7c \u1edf v\u1ecb tr\u00ed ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ea7n ph\u1ea3i trang b\u1ecb nh\u1eefng k\u1ef9 n\u0103ng g\u00ec \u0111\u1ec3 kh\u00f4ng b\u1ecb m\u1ea5t vi\u1ec7c l\u00e0m? V\u1ec1 vi\u1ec7c n\u00e0y, \u00f4ng Nguy\u1ec5n V\u0103n Tam cho r\u1eb1ng, hi\u1ec7n t\u1ea1i, c\u00e1c DN trong l\u0129nh v\u1ef1c nh\u00e0 h\u00e0ng kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n h\u01b0\u1edbng \u0111\u1ebfn m\u1edf r\u1ed9ng t\u1ec7p th\u00f4ng tin kh\u00e1ch h\u00e0ng, \u0111\u1ec3 thu h\u00fat kh\u00e1ch h\u00e0ng nhi\u1ec1u h\u01a1n. \u00a0M\u00e0 ChatGPT ch\u01b0a th\u1ec3 \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c vi\u1ec7c m\u1edf r\u1ed9ng kh\u00e1ch h\u00e0ng n\u00ean c\u00e1c nh\u00e0 h\u00e0ng v\u1eabn c\u1ea7n nh\u00e2n s\u1ef1 l\u00e0m c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p>\n

ChatGPT c\u00f3 th\u1ec3 l\u00e0 trend, n\u1ec1n t\u1ea3ng h\u1eefu hi\u1ec7u trong th\u1eddi \u0111i\u1ec3m hi\u1ec7n t\u1ea1i nh\u01b0ng trong t\u01b0\u01a1ng lai c\u00f3 r\u1ea5t nhi\u1ec1u nh\u1eefng c\u00e1i s\u1ea3n ph\u1ea9m khoa h\u1ecdc c\u00f4ng ngh\u1ec7 kh\u00e1c c\u00f3 \u1ee9ng d\u1ee5ng t\u1ed1t h\u01a1n. V\u1edbi quan \u0111i\u1ec3m n\u00e0y, Hi\u1ec7u tr\u01b0\u1edfng tr\u01b0\u1eddng Cao \u0111\u1eb3ng Th\u01b0\u01a1ng m\u1ea1i v\u00e0 Du l\u1ecbch H\u00e0 N\u1ed9i Tr\u1ecbnh Th\u1ecb Thu H\u00e0 cho r\u1eb1ng, c\u00e1c c\u01a1 s\u1edf gi\u00e1o d\u1ee5c ngh\u1ec1 nghi\u1ec7p ph\u1ea3i \u0111\u00e0o t\u1ea1o cho sinh vi\u00ean c\u00f3 t\u01b0 duy lu\u00f4n c\u1eadp nh\u1eadt ki\u1ebfn th\u1ee9c m\u1edbi, kh\u1ea3 n\u0103ng t\u1ef1 h\u1ecdc v\u00e0 lu\u00f4n n\u1eafm b\u1eaft nh\u1eefng c\u01a1 h\u1ed9i v\u1ec1 khoa h\u1ecdc c\u00f4ng ngh\u1ec7. V\u1edbi n\u1ec1n t\u1ea3ng c\u1ee7a \u1ee9ng d\u1ee5ng khoa h\u1ecdc c\u00f4ng ngh\u1ec7 n\u00f3 s\u1ebd d\u1ea7n d\u1ea7n thay th\u1ebf h\u00e0m l\u01b0\u1ee3ng lao \u0111\u1ed9ng. Trong t\u01b0\u01a1ng lai, m\u1ed9t s\u1ed1 ng\u00e0nh ngh\u1ec1 c\u00f3 th\u1ec3 s\u1ebd ph\u1ea3i c\u1eaft gi\u1ea3m lao \u0111\u1ed9ng, m\u1ed9t s\u1ed1 ng\u00e0nh s\u1ebd bi\u1ebfn m\u1ea5t, thay th\u1ebf l\u00e0 \u1ee9ng d\u1ee5ng khoa h\u1ecdc c\u00f4ng ngh\u1ec7, \u0111\u1eb7c bi\u1ec7t l\u00e0 m\u1ed9t s\u1ed1 ng\u00e0nh d\u1ecbch v\u1ee5.<\/p>\n

Tuy nhi\u00ean, n\u1ebfu ch\u00fang ta \u0111\u00e0o t\u1ea1o nh\u1eefng ng\u01b0\u1eddi lao \u0111\u1ed9ng c\u00f3 t\u01b0 duy s\u1eb5n s\u00e0ng n\u1eafm b\u1eaft nh\u1eefng c\u00f4ng ngh\u1ec7 m\u1edbi, xu h\u01b0\u1edbng m\u1edbi c\u1ed9ng v\u1edbi l\u00e0m ch\u1ee7 \u0111\u01b0\u1ee3c c\u00e1c c\u00f4ng ngh\u1ec7. V\u00e0, \u0111\u00f4i khi m\u1ed9t s\u1ed1 s\u1ea3n ph\u1ea9m li\u00ean quan \u0111\u1ebfn ng\u00e0nh du l\u1ecbch th\u00ec y\u1ebfu t\u1ed1 con ng\u01b0\u1eddi, \u0111\u00f3 l\u00e0 s\u1ef1 s\u00e1ng t\u1ea1o, t\u00ednh ngh\u1ec7 thu\u1eadt trong s\u1ea3n ph\u1ea9m, s\u1ef1 chu \u0111\u00e1o t\u1ec9 m\u1ec9 v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi ho\u00e0n c\u1ea3nh, \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng th\u00ec kh\u00f4ng m\u00e1y m\u00f3c, c\u00f4ng ngh\u1ec7 n\u00e0o c\u00f3 th\u1ec3 thay th\u1ebf \u0111\u01b0\u1ee3c. Ch\u00ednh v\u00ec v\u1eady, ch\u00fang ta c\u1ea7n \u0111\u00e0o t\u1ea1o ra ng\u01b0\u1eddi lao \u0111\u1ed9ng c\u00f3 tay ngh\u1ec1, c\u00f3 t\u01b0 duy v\u1ec1 c\u00f4ng vi\u1ec7c v\u00e0 \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00f3 s\u1ef1 tinh t\u1ebf, t\u00ednh ngh\u1ec7 thu\u1eadt cao th\u00ec h\u1ecd v\u1eabn c\u00f3 ch\u1ed7 \u0111\u1ee9ng v\u1eefng ch\u1eafc trong t\u01b0\u01a1ng lai.<\/p>\n

Ngu\u1ed3n tin – B\u00e1o Kinh t\u1ebf \u0111\u00f4 th\u1ecb<\/strong><\/p>\n

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V\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd c\u1ee7a Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o AI, trong \u0111\u00f3 c\u00f3 ChatGPT, nhi\u1ec1u DN cho bi\u1ebft s\u1ebd s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng n\u00e0y v\u00e0o v\u1ecb tr\u00ed c\u00f4ng …<\/p>\n","protected":false},"author":3,"featured_media":6033,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[],"_links":{"self":[{"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/posts\/6032"}],"collection":[{"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/comments?post=6032"}],"version-history":[{"count":1,"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/posts\/6032\/revisions"}],"predecessor-version":[{"id":6034,"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/posts\/6032\/revisions\/6034"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/media\/6033"}],"wp:attachment":[{"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/media?parent=6032"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/categories?post=6032"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/tags?post=6032"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}