{"id":8150,"date":"2023-06-18T11:53:56","date_gmt":"2023-06-18T04:53:56","guid":{"rendered":"https:\/\/emmiekio.com\/?p=8150"},"modified":"2023-07-06T12:34:40","modified_gmt":"2023-07-06T05:34:40","slug":"quan-tri-khach-san-3","status":"publish","type":"post","link":"https:\/\/emmiekio.com\/quan-tri-khach-san-3\/","title":{"rendered":"Sinh vi\u00ean ng\u00e0nh qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n n\u00ean bi\u1ebft v\u1ec1 c\u00e1c ho\u1ea1t \u0111\u1ed9ng trong kinh doanh kh\u00e1ch s\u1ea1n"},"content":{"rendered":"

Vi\u1ec7t Nam l\u00e0 Qu\u1ed1c gia \u0111\u01b0\u1ee3c kh\u00e1ch du l\u1ecbch Qu\u1ed1c t\u1ebf \u0111\u00e1nh gi\u00e1 l\u00e0 \u0111i\u1ec3m \u0111\u1ebfn an to\u00e0n nh\u1ea5t khu v\u1ef1c Ch\u00e2u \u00c1 sau \u0111\u1ea1i d\u1ecbch Covid \u2013 19. V\u1edbi m\u1ed9t l\u1ee3i th\u1ebf v\u1ec1 \u0111\u1ecba h\u00ecnh, con ng\u01b0\u1eddi, phong t\u1ee5c t\u1eadp qu\u00e1n, c\u1ea3nh quan thi\u00ean nhi\u00ean, du l\u1ecbch Vi\u1ec7t Nam \u0111ang tr\u00ean \u0111\u00e0 ph\u00e1t tri\u1ec3n trong th\u1eddi \u0111\u1ea1i m\u1edbi.<\/p>\n

\"Bi\u1ec3u
Bi\u1ec3u \u0111\u1ed3 kh\u00e1ch qu\u1ed1c t\u1ebf \u0111\u1ebfn Vi\u1ec7t Nam trong qu\u00fd I\/2023 – Ngu\u1ed3n: T\u1ed5ng c\u1ee5c Th\u1ed1ng k\u00ea<\/em><\/figcaption><\/figure>\n

V\u1edbi bi\u1ec3u \u0111\u1ed3 n\u00eau tr\u00ean, s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch qu\u1ed1c t\u1ebf \u0111\u1ebfn Vi\u1ec7t Nam trong qu\u00fd 1\/2023\u00a0 do T\u1ed5ng c\u1ee5c Th\u1ed1ng k\u00ea c\u00f4ng b\u1ed1 ng\u00e0y 29\/3 cho bi\u1ebft trong th\u00e1ng 3, kh\u00e1ch du l\u1ecbch qu\u1ed1c t\u1ebf \u0111\u1ebfn Vi\u1ec7t Nam \u01b0\u1edbc \u0111\u1ea1t 895.400 l\u01b0\u1ee3t ng\u01b0\u1eddi, t\u0103ng g\u1ea5p 21,5 l\u1ea7n c\u00f9ng k\u1ef3 n\u0103m 2022. \u0110\u00e2y c\u00f3 th\u1ec3 n\u00f3i l\u00e0 t\u00edn hi\u1ec7u m\u1eebng khi l\u01b0\u1ee3ng kh\u00e1ch du l\u1ecbch \u0111\u1ebfn Vi\u1ec7t Nam ng\u00e0y m\u1ed9t gia t\u0103ng. \u0110i k\u00e8m v\u1edbi d\u1ecbch v\u1ee5 du l\u1ecbch th\u00ec m\u1ed9t lo\u1ea1i d\u1ecbch v\u1ee5 kh\u00f4ng th\u1ec3 thi\u1ebfu \u0111\u01b0\u1ee3c \u0111\u00f3 l\u00e0 d\u1ecbch v\u1ee5 l\u01b0u tr\u00fa \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1edfi ng\u00e0nh Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n.<\/p>\n

\u0110\u1ec3 ng\u00e0nh Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n<\/a> \u0111\u00e1p \u1ee9ng t\u1ed1i \u0111a\u00a0 nhu c\u1ea7u c\u1ee7a kh\u00e1ch du l\u1ecbch qu\u1ed1c t\u1ebf v\u00e0 trong n\u01b0\u1edbc nh\u01b0 hi\u1ec7n nay th\u00ec c\u00e1c c\u01a1 s\u1edf l\u01b0u tr\u00fa c\u1ea7n t\u1ed5 ch\u1ee9c c\u00e1c ho\u1ea1t \u0111\u1ed9ng kinh doanh kh\u00e1ch s\u1ea1n nh\u01b0 th\u1ebf n\u00e0o? B\u00e0i vi\u1ebft n\u00e0y s\u1ebd cung c\u1ea5p nh\u1eefng th\u00f4ng tin c\u1ea7n thi\u1ebft v\u1ec1 ho\u1ea1t \u0111\u1ed9ng kinh doanh kh\u00e1ch s\u1ea1n \u00a0\u0111\u1ec3 g\u1ee3i m\u1edf cho sinh vi\u00ean ng\u00e0nh qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n bi\u1ebft m\u00ecnh s\u1ebd l\u00e0m vi\u1ec7c g\u00ec, l\u00e0m \u1edf v\u1ecb tr\u00ed n\u00e0o trong kh\u00e1ch s\u1ea1n t\u1eeb \u0111\u00f3 c\u00f3 nh\u1eefng \u0111\u1ecbnh h\u01b0\u1edbng h\u1ecdc t\u1eadp hi\u1ec7u qu\u1ea3 nh\u1ea5t khi h\u1ecdc t\u1eadp t\u1ea1i tr\u01b0\u1eddng.<\/p>\n

Kinh doanh kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec?<\/strong><\/p>\n

Kinh doanh kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 hi\u1ec3u l\u00e0 ho\u1ea1t \u0111\u1ed9ng kinh doanh bao g\u1ed3m cung c\u1ea5p c\u00e1c d\u1ecbch v\u1ee5 l\u01b0u tr\u00fa, \u0103n u\u1ed1ng v\u00e0 c\u00e1c d\u1ecbch v\u1ee5 b\u1ed5 sung kh\u00e1c nh\u1eb1m \u0111\u00e1p \u1ee9ng c\u00e1c nhu c\u1ea7u \u0103n, ngh\u1ec9 v\u00e0 gi\u1ea3i tr\u00ed c\u1ee7a kh\u00e1ch t\u1ea1i c\u00e1c \u0111i\u1ec3m du l\u1ecbch nh\u1eb1m mang l\u1ea1i l\u1ee3i nhu\u1eadn cho kh\u00e1ch s\u1ea1n.<\/p>\n

C\u00e1c ho\u1ea1t \u0111\u1ed9ng trong kinh doanh kh\u00e1ch s\u1ea1n<\/strong> m\u00e0 sinh vi\u00ean h\u1ecdc qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n<\/a> c\u1ea7n ph\u1ea3i bi\u1ebft<\/strong><\/h2>\n

1. T\u1ed5 ch\u1ee9c ho\u1ea1t \u0111\u1ed9ng kinh doanh l\u01b0u tr\u00fa<\/h3>\n

\u0110\u00e2y l\u00e0 ho\u1ea1t \u0111\u1ed9ng kinh doanh ch\u00ednh y\u1ebfu nh\u1ea5t c\u1ee7a b\u1ea5t k\u1ef3 kh\u00e1ch s\u1ea1n n\u00e0o, n\u00f3<\/p>\n

\u0111\u01b0\u1ee3c xem nh\u01b0 l\u00e0 m\u1ed9t tr\u1ee5c ch\u00ednh \u2013 trung t\u00e2m c\u1ee7a kh\u00e1ch s\u1ea1n m\u00e0 c\u00e1c ho\u1ea1t \u0111\u1ed9ng kh\u00e1c<\/p>\n

c\u1ee7a kh\u00e1ch s\u1ea1n ph\u1ea3i xoay quanh n\u00f3. B\u1edfi l\u1ebd:<\/p>\n

– Th\u1ee9 nh\u1ea5t:<\/strong> Kinh doanh l\u01b0u tr\u00fa l\u00e0 ho\u1ea1t \u0111\u1ed9ng mang l\u1ea1i ngu\u1ed3n thu ch\u00ednh v\u00e0 chi\u1ebfm t\u1ef7 tr\u1ecdng l\u1edbn<\/p>\n

nh\u1ea5t trong doanh thu c\u1ee7a kh\u00e1ch s\u1ea1n.<\/p>\n

+ \u0110\u1ed1i v\u1edbi c\u00e1c kh\u00e1ch s\u1ea1n l\u1edbn th\u00ec doanh thu c\u1ee7a ho\u1ea1t \u0111\u1ed9ng kinh doanh l\u01b0u tr\u00fa chi\u1ebfm kho\u1ea3ng 70% doanh thu to\u00e0n kh\u00e1ch s\u1ea1n, 30 % c\u00f2n l\u1ea1i l\u00e0 doanh thu c\u00f3 \u0111\u01b0\u1ee3c t\u1eeb c\u00e1c d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng \u0103n u\u1ed1ng v\u00e0 c\u00e1c d\u1ecbch v\u1ee5 gi\u1ea3i tr\u00ed kh\u00e1c trong kh\u00e1ch s\u1ea1n. Th\u00f4ng th\u01b0\u1eddng kh\u00e1ch du l\u1ecbch s\u1ebd t\u00ecm \u0111\u1ebfn c\u00e1c kh\u00e1ch s\u1ea1n c\u00f3 \u0111\u1ea7y \u0111\u1ee7 c\u00e1c d\u1ecbch v\u1ee5 ti\u1ec7n \u00edch \u0111\u1ec3 th\u1ef1c hi\u1ec7n chuy\u1ebfn du l\u1ecbch c\u1ee7a m\u00ecnh theo nhu c\u1ea7u v\u00e0 hi\u1ec7u qu\u1ea3 nh\u1ea5t<\/p>\n

+ \u0110\u1ed1i v\u1edbi c\u00e1c kh\u00e1ch s\u1ea1n nh\u1ecf th\u00ec doanh thu kinh doanh l\u01b0u tr\u00fa chi\u1ebfm kho\u1ea3ng h\u01a1n 95% doanh thu. V\u00ec, c\u00e1c kh\u00e1ch s\u1ea1n nh\u1ecf kh\u00f4ng c\u00f3 \u0111i\u1ec1u ki\u1ec7n c\u01a1 s\u1edf v\u1eadt ch\u1ea5t \u0111\u1ec3 kinh doanh d\u1ecbch v\u1ee5 \u0103n u\u1ed1ng v\u00e0 c\u00e1c d\u1ecbch v\u1ee5 gi\u1ea3i tr\u00ed kh\u00e1c n\u00ean ngu\u1ed3n thu ch\u1ee7 y\u1ebfu l\u00e0 kinh doanh l\u01b0u tr\u00fa.<\/p>\n

– Th\u1ee9 hai:<\/strong> T\u1ea5t c\u1ea3 c\u00e1c b\u1ed9 ph\u1eadn ph\u1ee5c v\u1ee5 tr\u1ef1c ti\u1ebfp trong kh\u00e1ch s\u1ea1n nh\u01b0 L\u1ec5 t\u00e2n, Bu\u1ed3ng Nh\u00e0 h\u00e0ng, Bar, B\u1ebfp, Spa, B\u1ec3 b\u01a1i, An ninh, H\u00e0nh l\u00fd……\u0111\u1ec1u \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n theo m\u1ed9t quy tr\u00ecnh nh\u1ea5t \u0111\u1ecbnh v\u00e0 c\u00f9ng ph\u1ed1i h\u1ee3p v\u1edbi nhau m\u1ed9t c\u00e1ch nh\u1ecbp nh\u00e0ng \u0111\u1ec3 ph\u1ee5c v\u1ee5 t\u1ed1i \u0111a nhu c\u1ea7u c\u1ee7a kh\u00e1ch trong th\u1eddi gian l\u01b0u tr\u00fa t\u1ea1i kh\u00e1ch s\u1ea1n. M\u1ed7i b\u1ed9 ph\u1eadn \u0111\u1ec1u c\u00f3 nh\u1eefng \u0111i\u1ec3m chung l\u00e0 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n theo m\u1ed9t chu tr\u00ecnh chung g\u1ecdi l\u00e0 quy tr\u00ecnh kh\u00e1ch (Guest cycle).<\/p>\n

\"\"<\/p>\n

\u0110\u1ec3 th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c ho\u1ea1t \u0111\u1ed9ng kinh doanh l\u01b0u tr\u00fa trong kh\u00e1ch s\u1ea1n<\/a> th\u00ec m\u1ed7i kh\u00e1ch s\u1ea1n c\u1ea7n th\u1ef1c hi\u1ec7n quy tr\u00ecnh kh\u00e1ch \u0111\u1ea7y \u0111\u1ee7 g\u1ed3m 4 giai \u0111o\u1ea1n sau:<\/p>\n

– Giai \u0111o\u1ea1n 1: Tr\u01b0\u1edbc khi kh\u00e1ch t\u1edbi kh\u00e1ch s\u1ea1n.<\/p>\n

– Giai \u0111o\u1ea1n 2: Khi kh\u00e1ch t\u1edbi kh\u00e1ch s\u1ea1n.<\/p>\n

– Giai \u0111o\u1ea1n 3: Trong th\u1eddi gian kh\u00e1ch l\u01b0u tr\u00fa l\u1ea1i t\u1ea1i kh\u00e1ch s\u1ea1n.<\/p>\n

– Giai \u0111o\u1ea1n 4: Khi kh\u00e1ch chu\u1ea9n b\u1ecb r\u1eddi kh\u00e1ch s\u1ea1n.<\/p>\n

Tuy nhi\u00ean, quy tr\u00ecnh 4 giai \u0111o\u1ea1n n\u00e0y l\u00e0 ti\u1ebfn tr\u00ecnh ti\u00eau d\u00f9ng s\u1ea3n ph\u1ea9m c\u1ee7a kh\u00e1ch s\u1ea1n cho m\u1ed9t l\u01b0\u1ee3t kh\u00e1ch k\u1ec3 t\u1eeb khi kh\u00e1ch b\u1eaft \u0111\u1ea7u c\u00f3 nhu c\u1ea7u ti\u00eau d\u00f9ng s\u1ea3n ph\u1ea9m c\u1ee7a kh\u00e1ch s\u1ea1n t\u1eeb \u0111\u1ecba ph\u01b0\u01a1ng n\u01a1i h\u1ecd \u1edf \u0111\u1ebfn khi kh\u00e1ch \u0111\u00f3 ti\u00eau d\u00f9ng xong s\u1ea3n ph\u1ea9m v\u00e0 r\u1eddi kh\u1ecfi kh\u00e1ch s\u1ea1n.<\/p>\n

Trong ho\u1ea1t \u0111\u1ed9ng kinh doanh l\u01b0u tr\u00fa kh\u00f4ng ph\u1ea3i kh\u00e1ch h\u00e0ng n\u00e0o c\u0169ng \u0111\u1eb7t ph\u00f2ng tr\u01b0\u1edbc. \u0110\u1ed1i v\u1edbi kh\u00e1ch kh\u00f4ng \u0111\u1eb7t ph\u00f2ng tr\u01b0\u1edbc th\u00ec giai \u0111o\u1ea1n \u0111\u1ea7u ti\u00ean s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n m\u00e0 ch\u1ec9 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1edfi 3 giai \u0111o\u1ea1n c\u00f2n l\u1ea1i. Do v\u1eady, khi kinh doanh ho\u1ea1t \u0111\u1ed9ng l\u01b0u tr\u00fa \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o doanh thu t\u1ed1i \u01b0u b\u1ed9 ph\u1eadn kinh doanh trong kh\u00e1ch s\u1ea1n c\u1ea7n t\u00ecm ki\u1ebfm l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng c\u1ea3 4 giai \u0111o\u1ea1n trong chuy\u1ebfn du l\u1ecbch c\u1ee7a h\u1ecd.<\/p>\n

V\u1edbi h\u00ecnh th\u1ee9c t\u1ed5 ch\u1ee9c kinh doanh l\u01b0u tr\u00fa trong kh\u00e1ch s\u1ea1n nh\u01b0 tr\u00ean, sinh vi\u00ean ng\u00e0nh qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n khi t\u1ed1t nghi\u1ec7p c\u00f3 kh\u1ea3 n\u0103ng l\u00e0m \u1edf nhi\u1ec1u v\u1ecb tr\u00ed kh\u00e1c nhau trong kh\u00e1ch s\u1ea1n. Do v\u1eady, sinh vi\u00ean ng\u00e0nh qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n c\u1ea7n ph\u1ea3i trau d\u1ed3i \u0111\u1ea7y \u0111\u1ee7 c\u00e1c ki\u1ebfn th\u1ee9c chuy\u00ean ng\u00e0nh \u0111\u1ec3 sau khi ra tr\u01b0\u1eddng c\u00f3 kh\u1ea3 n\u0103ng th\u1ef1c hi\u1ec7n t\u1ed1t vai tr\u00f2 l\u00e0 nh\u00e0 qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n.<\/p>\n

3. T\u1ed5 ch\u1ee9c kinh doanh \u0103n u\u1ed1ng<\/span><\/p>\n

Ng\u00e0y nay, nhu c\u1ea7u \u0103n u\u1ed1ng \u1edf b\u00ean ngo\u00e0i (ngo\u00e0i ng\u00f4i nh\u00e0 c\u1ee7a m\u00ecnh) c\u1ee7a con ng\u01b0\u1eddi \u0111\u00f3 ng\u00e0y c\u00e0ng \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong \u0111\u1eddi s\u1ed1ng. \u0110\u1ed1i v\u1edbi c\u00e1c kh\u00e1ch s\u1ea1n c\u00f3 quy m\u00f4 l\u1edbn, nh\u00e0 h\u00e0ng chi\u1ebfm m\u1ed9t v\u1ecb tr\u00ed v\u00f4 c\u00f9ng quan tr\u1ecdng. \u0110\u1ed1i v\u1edbi kh\u00e1ch, sau ngh\u1ec9 s\u1ebd l\u00e0 th\u1ecfa m\u00e3n nhu c\u1ea7u \u0103n u\u1ed1ng t\u1ea1i kh\u00e1ch s\u1ea1n, \u0111\u00e2y \u0111\u01b0\u1ee3c coi nh\u01b0 l\u00e0 b\u1ed9 ph\u1eadn g\u1ea7n nh\u01b0 kh\u00e9p k\u00edn c\u00e1c nhu c\u1ea7u c\u1ee7a du kh\u00e1ch trong m\u1ed7i chuy\u1ebfn \u0111i. Ho\u1ea1t \u0111\u1ed9ng kinh doanh d\u1ecbch v\u1ee5 \u0103n u\u1ed1ng c\u1ee7a nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n ch\u1ec9 \u0111\u1ee9ng sau ho\u1ea1t \u0111\u1ed9ng kinh doanh d\u1ecbch v\u1ee5 l\u01b0u tr\u00fa.<\/p>\n

Ho\u1ea1t \u0111\u1ed9ng kinh doanh \u0103n u\u1ed1ng trong kh\u00e1ch s\u1ea1n kh\u00f4ng ch\u1ec9 nh\u1eb1m th\u1ecfa m\u00e3n nhu c\u1ea7u c\u1ee7a kh\u00e1ch du l\u1ecbch m\u00e0 c\u00f2n th\u1ecfa m\u00e3n c\u1ea3 nhu c\u1ea7u c\u1ee7a kh\u00e1ch \u0111\u1ecba ph\u01b0\u01a1ng. V\u00ec v\u1eady, ho\u1ea1t \u0111\u1ed9ng t\u1ed5 ch\u1ee9c kinh doanh n\u00e0y c\u1ea7n \u0111\u00f2i h\u1ecfi t\u00ednh chuy\u00ean nghi\u1ec7p t\u1eeb c\u00f4ng t\u00e1c x\u00e2y d\u1ef1ng ch\u01b0\u01a1ng tr\u00ecnh, c\u00f4ng t\u00e1c t\u1ed5 ch\u1ee9c \u0111\u1ebfn c\u00f4ng t\u00e1c qu\u1ea3n l\u00fd trong t\u1ea5t c\u1ea3 c\u00e1c kh\u00e2u ph\u1ee5c v\u1ee5 cho m\u1ed7i lo\u1ea1i d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng.<\/p>\n

Th\u00f4ng th\u01b0\u1eddng ho\u1ea1t \u0111\u1ed9ng kinh doanh nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n th\u01b0\u1eddng l\u00e0 c\u00e1c kh\u00e1ch s\u1ea1n c\u00f3 quy m\u00f4 l\u1edbn. \u0110\u00e2y s\u1ebd l\u00e0 c\u01a1 s\u1edf kinh doanh kh\u00e1ch s\u1ea1n d\u1ec5 thu h\u00fat kh\u00e1ch du l\u1ecbch, kh\u00e1ch \u0111\u1ecba ph\u01b0\u01a1ng v\u00e0 t\u1ea1o ra nhi\u1ec1u c\u01a1 h\u1ed9i kinh doanh cho c\u00e1c ho\u1ea1t \u0111\u1ed9ng kh\u00e1c c\u1ee7a kh\u00e1ch s\u1ea1n.<\/p>\n

Qu\u00e1 tr\u00ecnh ph\u1ee5c v\u1ee5 kinh doanh nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n qua c\u00e1c giai \u0111o\u1ea1n.<\/p>\n

– Giai \u0111o\u1ea1n 1: Chu\u1ea9n b\u1ecb ph\u1ee5c v\u1ee5<\/p>\n

– Giai \u0111o\u1ea1n 2: \u0110\u00f3n ti\u1ebfp kh\u00e1ch<\/p>\n

– Giai \u0111o\u1ea1n 3: Ph\u1ee5c v\u1ee5 kh\u00e1ch<\/p>\n

C\u00e1c giai \u0111o\u1ea1n ph\u1ee5c v\u1ee5 \u0111\u01b0\u1ee3c m\u00f4 h\u00ecnh h\u00f3a th\u00e0nh quy tr\u00ecnh kh\u00e9p k\u00edn trong su\u1ed1t qu\u00e1 tr\u00ecnh t\u1ed5 ch\u1ee9c ph\u1ee5c v\u1ee5<\/p>\n

\"Gi\u1edd
Gi\u1edd h\u1ecdc nghi\u1ec7p v\u1ee5 nh\u00e0 h\u00e0ng \u2013 ph\u1ee5c v\u1ee5 ti\u1ec7c c\u1ee7a sinh vi\u00ean ng\u00e0nh Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n<\/em><\/figcaption><\/figure>\n

\u0110\u1ed1i v\u1edbi sinh vi\u00ean ng\u00e0nh qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n khi b\u1ea1n c\u00f3 c\u01a1 h\u1ed9i l\u00e0m vi\u1ec7c t\u1ea1i b\u1ed9 ph\u1eadn nh\u00e0 h\u00e0ng trong c\u00e1c kh\u00e1ch s\u1ea1n l\u1edbn th\u00ec coi nh\u01b0 b\u1ea1n \u0111ang \u0111\u01b0\u1ee3c l\u00e0m vi\u1ec7c t\u1ea1i m\u00f4i tr\u01b0\u1eddng \u0111\u00f2i h\u1ecfi chuy\u00ean m\u00f4n cao v\u00e0 chuy\u00ean nghi\u1ec7p. V\u00ec v\u1eady, ngay t\u1eeb l\u00fac n\u00e0y b\u1ea1n h\u00e3y trau d\u1ed3i ki\u1ebfn th\u1ee9c v\u1ec1 nh\u00e0 h\u00e0ng m\u1ed9t c\u00e1ch \u0111\u1ea7y \u0111\u1ee7 \u0111\u1ec3 s\u1edbm c\u00f3 c\u01a1 h\u1ed9i vi\u1ec7c l\u00e0m t\u1ea1i c\u00e1c nh\u00e0 h\u00e0ng sang tr\u1ecdng trong c\u00e1c kh\u00e1ch s\u1ea1n l\u1edbn nh\u00e9.<\/p>\n

3. T\u1ed5 ch\u1ee9c ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u00e1c d\u1ecbch v\u1ee5 b\u1ed5 sung<\/span><\/p>\n

Nhu c\u1ea7u c\u1ee7a kh\u00e1ch du l\u1ecbch ng\u00e0y m\u1ed9t phong ph\u00fa, \u0111a d\u1ea1ng v\u1ec1 c\u00e1c lo\u1ea1i h\u00ecnh k\u00e8m\u00a0theo d\u1ecbch v\u1ee5 l\u01b0u tr\u00fa v\u00e0 \u0103n u\u1ed1ng. V\u00ec v\u1eady \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch, kh\u00e1ch s\u1ea1n\u00a0c\u1ea7n ph\u1ea3i c\u00f3 nhi\u1ec1u d\u1ecbch v\u1ee5 kh\u00e1c v\u1edbi m\u1ee5c \u0111\u00edch: Th\u1ecfa m\u00e3n nhu c\u1ea7u t\u1ed1i \u0111a c\u1ee7a kh\u00e1ch;<\/p>\n

G\u00f3p ph\u1ea7n huy \u0111\u1ed9ng t\u1ed1i \u0111a ngu\u1ed3n l\u1ef1c v\u00e0 t\u0103ng doanh thu cho kh\u00e1ch s\u1ea1n; C\u00e1 bi\u1ec7t h\u00f3a c\u00e1c s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 ri\u00eang c\u00f3 c\u1ee7a kh\u00e1ch s\u1ea1n nh\u1eb1m thu h\u00fat kh\u00e1ch.<\/p>\n

V\u1edbi nh\u1eefng \u01b0u \u0111i\u1ec3m tr\u00ean c\u1ee7a ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u00e1c d\u1ecbch v\u1ee5 b\u1ed5 sung th\u00ec c\u00e1c kh\u00e1ch s\u1ea1n c\u1ea7n c\u00f3 s\u1ef1 \u0111\u1ea7u t\u01b0 \u0111\u1ec3 t\u1ed1i \u0111a h\u00f3a c\u00e1c d\u1ecbch v\u1ee5 \u0111\u1ea3m b\u1ea3o c\u00e1c \u0111i\u1ec1u ki\u1ec7n v\u1ec1 c\u01a1 s\u1edf v\u1eadt ch\u1ea5t, nh\u00e2n l\u1ef1c m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 ph\u00e1t huy l\u1ee3i th\u1ebf so s\u00e1nh c\u1ee7a m\u00ecnh so v\u1edbi c\u00e1c kh\u00e1ch s\u1ea1n kh\u00e1c nh\u1eb1m thu h\u00fat kh\u00e1ch du l\u1ecbch ng\u00e0y m\u1ed9t \u0111\u1ed9ng b\u1edfi s\u1ef1 kh\u00e1c bi\u1ec7t c\u1ee7a c\u00e1c d\u1ecbch v\u1ee5 b\u1ed5 sung.<\/p>\n

\"C\u00f4
C\u00f4 v\u00e0 tr\u00f2 sau gi\u1edd th\u1ef1c h\u00e0nh Bar<\/em><\/figcaption><\/figure>\n

L\u1ee3i th\u1ebf c\u1ee7a sinh vi\u00ean ng\u00e0nh Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n<\/a> khi h\u1ecdc t\u1ea1i Tr\u01b0\u1eddng Cao \u0111\u1eb3ng Th\u01b0\u01a1ng m\u1ea1i v\u00e0 Du l\u1ecbch H\u00e0 N\u1ed9i<\/a>?<\/h2>\n

Th\u1ee9 nh\u1ea5t:<\/strong> Sinh vi\u00ean qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o theo ch\u01b0\u01a1ng tr\u00ecnh ti\u00ean ti\u1ebfn, th\u1eddi l\u01b0\u1ee3ng h\u1ecdc th\u1ef1c h\u00e0nh l\u00ean \u0111\u1ebfn h\u01a1n 70% t\u1ed5ng th\u1eddi gian h\u1ecdc v\u1edbi nh\u1eefng ki\u1ebfn th\u1ee9c n\u1ec1n t\u1ea3ng, chuy\u00ean s\u00e2u v\u1ec1 qu\u1ea3n l\u00fd v\u00e0 \u0111i\u1ec1u h\u00e0nh kh\u00e1ch s\u1ea1n chuy\u00ean nghi\u1ec7p, nh\u1eefng ki\u1ebfn th\u1ee9c n\u1ec1n t\u1ea3ng c\u1ee7a ho\u1ea1t \u0111\u1ed9ng kinh doanh kh\u00e1ch s\u1ea1n m\u00e0 b\u1ea5t c\u1ee9 ai l\u00e0m trong ngh\u1ec1 c\u0169ng c\u1ea7n ph\u1ea3i \u0111\u01b0\u1ee3c trang b\u1ecb.<\/p>\n

Th\u1ee9 hai:<\/strong> Sinh vi\u00ean qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o c\u00e1c nghi\u1ec7p v\u1ee5 L\u1ec5 t\u00e2n, Nghi\u1ec7p v\u1ee5 Nh\u00e0 h\u00e0ng, Nghi\u1ec7p v\u1ee5 Bar, Nghi\u1ec7p v\u1ee5 Bu\u1ed3ng, \u0111\u00e2y l\u00e0 nh\u1eefng nghi\u1ec7p v\u1ee5 c\u01a1 b\u1ea3n nh\u1ea5t \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh v\u1ecb tr\u00ed vi\u1ec7c l\u00e0m c\u1ee7a m\u00ecnh v\u00e0o b\u1ea5t c\u1ee9 ho\u1ea1t \u0111\u1ed9ng t\u1ed5 ch\u1ee9c kinh doanh n\u00e0o c\u1ee7a kh\u00e1ch s\u1ea1n v\u1eeba n\u00eau \u1edf tr\u00ean.<\/p>\n

Th\u1ee9 ba:<\/strong> Sinh vi\u00ean qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n \u0111\u01b0\u1ee3c th\u1ef1c h\u00e0nh nghi\u1ec7p v\u1ee5 v\u1edbi c\u00e1c ph\u01b0\u01a1ng ph\u00e1p h\u1ecdc t\u1eadp theo nh\u00f3m, \u0111\u00f3ng vai…. sau gi\u1edd h\u1ecdc l\u00fd thuy\u1ebft ngay t\u1ea1i c\u00e1c ph\u00f2ng th\u1ef1c h\u00e0nh c\u1ee7a nh\u00e0 tr\u01b0\u1eddng \u0111\u01b0\u1ee3c trang b\u1ecb d\u1ee5ng c\u1ee5, ph\u01b0\u01a1ng ti\u1ec7n hi\u1ec7n \u0111\u1ea1i d\u01b0\u1edbi s\u1ef1 h\u01b0\u1edbng d\u1eabn c\u1ee7a \u0111\u1ed9i ng\u0169 gi\u00e1o vi\u00ean c\u00f3 tr\u00ecnh \u0111\u1ed9 tay ngh\u1ec1 cao, nhi\u1ec7t t\u00ecnh trong gi\u1ea3ng d\u1ea1y v\u00e0 t\u00e2m huy\u1ebft trong truy\u1ec1n ngh\u1ec1.<\/p>\n

Th\u1ee9 t\u01b0:<\/strong> Sinh vi\u00ean \u0111\u01b0\u1ee3c tham gia, \u0111\u00e0o t\u1ea1o c\u00e1c l\u1edbp k\u1ef9 n\u0103ng m\u1ec1m ph\u1ee5c v\u1ee5 cho ngh\u1ec1 nghi\u1ec7p v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng ph\u00e1t tri\u1ec3n b\u1ea3n th\u00e2n nh\u01b0: k\u1ef9 n\u0103ng \u0111\u00e0m ph\u00e1n, k\u1ef9 n\u0103ng thuy\u1ebft tr\u00ecnh, kh\u1edfi nghi\u1ec7p, k\u1ef9 n\u0103ng giao ti\u1ebfp, t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng\u2026Tham gia c\u00e1c k\u1ef3 thi Tay ngh\u1ec1 gi\u1ecfi c\u1ea5p Tr\u01b0\u1eddng, Th\u00e0nh ph\u1ed1, Qu\u1ed1c gia, ASEAN, Qu\u1ed1c t\u1ebf<\/p>\n

Th\u1ee9 n\u0103m:<\/strong> Sinh vi\u00ean Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n \u0111\u01b0\u1ee3c h\u1ecdc t\u1eadp th\u1ef1c t\u1ebf doanh nghi\u1ec7p v\u00e0 th\u1ef1c t\u1eadp t\u1ed1t nghi\u1ec7p, c\u00f3 c\u01a1 h\u1ed9i tr\u1edf thanh nh\u00e2n vi\u00ean ch\u00ednh th\u1ee9c t\u1ea1i c\u00e1c t\u1ea1i kh\u00e1ch s\u1ea1n, t\u1eadp \u0111o\u00e0n l\u1edbn nh\u01b0 JW Marriott Hanoi, Daewoo Hotel, Melia Hanoi, Hanoi Landmark 72 Hotel,\u00a0 c\u00e1c kh\u00e1ch s\u1ea1n c\u1ee7a t\u1eadp \u0111o\u00e0n Vinpearl, Sun Group….<\/p>\n

Th\u1ee9 s\u00e1u:<\/strong> Sinh vi\u00ean ng\u00e0nh Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n \u0111\u01b0\u1ee3c nh\u00e0 tr\u01b0\u1eddng gi\u1edbi thi\u1ec7u vi\u1ec7c theo \u0111\u00fang chuy\u00ean ng\u00e0nh ngay t\u1eeb n\u0103m th\u1ee9 nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 t\u00ecm ki\u1ebfm vi\u1ec7c l\u00e0m sau khi \u0111\u00e3 t\u1ed1t nghi\u1ec7p.<\/p>\n

Th\u1ee9 b\u1ea3y:<\/strong> Th\u1eddi gian \u0111\u00e0o t\u1ea1o ng\u00e0nh Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n ng\u1eafn ch\u1ec9 h\u1ecdc trong 24 th\u00e1ng nh\u01b0ng v\u1eabn \u0111\u1ea3m b\u1ea3o \u0111\u1ea7y \u0111\u1ee7 ki\u1ebfn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng ngh\u1ec1 \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng \u0111\u00e0o t\u1ea1o lu\u00f4n \u0111\u01b0\u1ee3c doanh nghi\u1ec7p \u0111\u00e1nh gi\u00e1 cao.<\/p>\n

V\u1edbi nh\u1eefng ki\u1ebfn th\u1ee9c \u0111\u01b0\u1ee3c trang b\u1ecb v\u1ec1 ho\u1ea1t \u0111\u1ed9ng kinh doanh kh\u00e1ch s\u1ea1n v\u00e0 nh\u1eefng \u0111\u1ed9c quy\u1ec1n m\u00e0 ch\u1ec9 c\u00f3 sinh vi\u00ean ng\u00e0nh qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n t\u1ea1i HCCT m\u1edbi c\u00f3 \u0111\u01b0\u1ee3c th\u00ec b\u1ea1n kh\u00f4ng c\u00f2n ch\u1ea7n ch\u1eeb g\u00ec n\u1eefa khi ch\u01b0a bi\u1ebft l\u1ef1a ch\u1ecdn h\u1ecdc ng\u00e0nh qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n \u1edf \u0111\u00e2u.<\/p>\n

\u0110\u1ec3 tr\u1edf th\u00e0nh T\u00e2n sinh vi\u00ean ng\u00e0nh Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n c\u1ee7a HCCT, b\u1ea1n ch\u1ec9 c\u1ea7n ch\u1ecdn 1 trong 2 c\u00e1ch sau:<\/p>\n

C\u00e1ch 1:<\/strong> \u0110\u0103ng k\u00fd x\u00e9t tuy\u1ec3n t\u1ea1i: https:\/\/tuyen-sinh.emmiekio.com<\/a><\/p>\n

C\u00e1ch 2:<\/strong> Inbox ngay t\u1ea1i: https:\/\/zalo.me\/g\/olxvpt383<\/a><\/p>\n

Ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n: Tu\u1ec7 Minh<\/strong><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Vi\u1ec7t Nam l\u00e0 Qu\u1ed1c gia \u0111\u01b0\u1ee3c kh\u00e1ch du l\u1ecbch Qu\u1ed1c t\u1ebf \u0111\u00e1nh gi\u00e1 l\u00e0 \u0111i\u1ec3m \u0111\u1ebfn an to\u00e0n nh\u1ea5t khu v\u1ef1c Ch\u00e2u \u00c1 sau \u0111\u1ea1i d\u1ecbch Covid \u2013 19. V\u1edbi …<\/p>\n","protected":false},"author":5,"featured_media":8151,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[65,74],"tags":[],"_links":{"self":[{"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/posts\/8150"}],"collection":[{"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/comments?post=8150"}],"version-history":[{"count":2,"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/posts\/8150\/revisions"}],"predecessor-version":[{"id":8156,"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/posts\/8150\/revisions\/8156"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/media\/8151"}],"wp:attachment":[{"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/media?parent=8150"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/categories?post=8150"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emmiekio.com\/wp-json\/wp\/v2\/tags?post=8150"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}